FLGR e-Brief 5/2010

www.flgr.bg

Welcome to the 5/2010 Issue
of the FLGRпїЅs monthly
e-Brief!

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Visit the Investment Bulgarian Municipalities Web-site
www.invest.bg
managed by FLGR

Annual Report 2009

DLC on Good Governance

FLGR Online Library

Interesting Bulgarian Web Places

[Annual Report 2009]

FLGR published its Annual Report 2009.

You can find it here:

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[DLC on Good Governance]

By the end of May ended the FLGR Distance learning course "Good Governance Principles at Local Level".

The course is based on the 12 good governance principles, formulated in the Strategy for innovation and good governance at local level (Barcelona 2007). The course defines the 12 principles, the legal framework for their application and showcases good practices from Europe, USA and Bulgaria. The online training course consists of five lectures and Final Test.

Al participants successfully completed the course and got certificates from FLGR.

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[FLGR Online Library]

In FLGR online Library 63 new documents in Bulgarian have been uploaded since the beginning of 2010 - books, analyses, surveys, good practices, recommendations etc.

The most downloaded items for the period were:

Good practices for effective municipal services - 253 downloads
Method for monitoring and evaluation "secret client" - 249 downloads
10 ways to handle customer complaints - 192 downloads
Economy of Bulgaria - January 2010 - 150 downloads
White Paper: Effective support through social services for vulnerable groups in Bulgaria. Basic principles - 102 downloads

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[Interesting Bulgarian Web Places]

Valentin Vodev, Pix Studio, Biquattro
red dot award: design concept 2009

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