Foundation for Local Government Reform
Innovative practices in Bulgaria
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Еlectronic Government

The Municipality of Bourgas has its own Internet-server, which is of paramount importance for keeping good communication and providing more information FOR and FROM the citizens of Bourgas. The municipality administration is more and more often seen, among other things, as an institution offering a range of services to the public. The Bourgas Municipality presents itself to world, with all its advantages and development opportunities.
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Innovator: -
Publication Date: 12 May 2000
Nominations: 10

The Municipality of Varna builds its communications with the strong awareness that they are a component of the successful management of a municipality and a means of increasing the effectiveness of citizen services. The network is used simultaneously by municipal officials and by staff in the city districts. All of them obtain communication services of various kinds - local network service, regulation and reference system, specific software needs for the sections and departments, as well as a complete list of Internet services.
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Innovator: -
Publication Date: 18 February 2000
Nominations: 3
Pirin Tourism Forum, established by ten municipalities from the Pirin region with the financial support of the Know How Fund of the UK Government, works for the development of tourism in the region in harmony with the environment, local traditions and culture. A tourism database is developed, comprising a complete inventory of the tourism potential, on which the organization`s marketing and information strategy for the region is based. A large number of information and promotional materials are published and widely disseminated.
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Innovator: -
Publication Date: 07 February 2000
Nominations: 9

The Municipality of Varna increases the level of information of its citizens about the processes of development of the health insurance system. The project involves creating an electronic system for processing the declarations, installed in the Information Center to the Municipality. It has been well received for providing an easy access to information, as well as speed and accuracy of services.
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Innovator: -
Publication Date: 16 December 1999
Nominations: 12

For the purposes of home address registration with DDHA, the idea has been implemented in Varna of establishing a clear audit track and document processing on the spot. The maintenance of the City s street address data base has been taken upstream to DDHA units, thereby eliminating almost entirely the chance of error in home address registration.
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Innovator: -
Publication Date: 22 June 1999
Nominations: 5

The URBAN project facilitates the exchange of useful experience and the collaboration between regions with common problems and infrastructure. The project is based on new, contemporary management and information technologies. The application version of the Bourgas municipality sets the beginning of a GIS for monitoring and planing the environment of Bourgas. The system aims at optimizing the work of the municipal administration in this sphere and at providing the public with useful and meaningful information. Programs used are AutoCAD Map, ArcView, ArclNFO and ArcExplorer.
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Innovator: -
Publication Date: 22 June 1999
Nominations: 9

A system for preliminary processing of the information coming from the citizens applications for issuing of new identity documents is created This system also helps clear the id documents from mistakes The examinations into the municipal registers is now carried out at the appropriate place the Regional Police Departments and therefore most of input data is corrected on the spot. This increases the accuracy of the citizens data in the municipal registers.
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Innovator: -
Publication Date: 22 June 1999
Nominations: 7
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