Foundation for Local Government Reform
Innovative practices in Bulgaria
Sharing innovations for improving local self-government

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Аdministrative Services

Municipality of Razgrad is the first one in Bulgaria to develop and enforce and Ethical code for the officials of the municipal administration. The document defined the rules of ethics for municipal officials behavior Its main goal is to preserve the public trust in the morality and professionalism of the officials, as well as to increase the prestige of the local authorities.


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Innovator: -
Publication Date: 01 September 2003
Nominations: 8

The project aims at paying more attention to the needs and problems of the citizens of the distant neighborhoods of the City of Dobrich. Since May 2003, the Municipality of Dobrich provides the citizens of two remote neighborhoods Balik and Riltsi with municipal services and information through the electronic desks of Information Services AD branch of Dobrich. At the same cash registers, citizens could pay their electricity and water bills. Hence, the inhabitants of the these neighborhoods save time and receive same high quality service as the one at the Center for Citizens Services and Information of the Municipality of Dobrich.


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Innovator: -
Publication Date: 01 September 2003
Nominations: 15

Expanding the local computer network of the municipality with work positions at the town quarters achieved several main goals:

- facilitated and more comfort service of citizens;

- work with unified database;

- better coordination and information access not only for citizens, but also for the municipal units.


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Innovator: -
Publication Date: 01 December 2002
Nominations: 4

The Municipal Management and Administration of Panagiurishte wish to work only for the best of their citizens. The realization of this project found a new, more rational way of fulfillment of administrative and managers activities. Application of contemporary technologies made the work of the Municipal Council of Panagiurishte adequate to the international standards and requirements.


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Innovator: -
Publication Date: 01 December 2002
Nominations: 7

The project aims at enhancing the effectiveness and the quality of citizens` servicing. By improving the working environment and by introducing up-to-date technologies and technical devices for managing documentation the processes must be optimized for rendering complex servicing for citizens and companies and for receiving back information and public informing.


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Innovator: -
Publication Date: 01 December 2002
Nominations: 4

The computer network built in the Municipality of Dobrich, shows the highest technical indicators possible. Through the optical cable of the Government ATM net, the local nets of the remote CRS department and archive have been built and connected to the local net of the Municipality.


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Innovator: -
Publication Date: 01 December 2002
Nominations: 2

The implementation of this project, funded by Open Society Foundation, demonstrates the results of a successful partnership between local government and a NGO, i.e. Ilinden District, Sofia city and "City and Society" Association.
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Innovator: -
Publication Date: 17 November 2002
Nominations: 3

The idea of these projects was, with the volunteer assistance of parents, teachers, and sponsors, to build a modern computer study hall and an Internet hall, as well as a fitness center, where not only students, but all young people in the Municipality of Rakovski could go in for sports in their free time.
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Innovator: -
Publication Date: 27 September 2002
Nominations: 4

The Municipality of Silistra initiated a citizen participation process and together with the citizens and NGOs in Silistra developed appropriate solutions for the restoration and development of the Danube Park.
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Innovator: -
Publication Date: 06 September 2002
Nominations: 39

The Municipality of Etropole has founded its Council for Sustainable Development, which brings together all sectors of society and takes specific steps for creating a sustainable community in the context of Agenda 21 Programme, for which it has gained international recognition.
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Innovator: -
Publication Date: 22 May 2002
Nominations: 22
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